Our Policies

Initial Interview Policy

The purpose of such an appointment is diagnostic. That is to say, you tell us the problem and we tell you what we can do about it and just where you stand. There is no further obligation to instruct us on a formal basis.

The cost of the appointment is payable in advance and you can choose the length of your appointment:

• Up to 20 minutes: £25.00 
• Up to 30 minutes: £37.50 
• Up to 40 minutes: £50.00

All prices include VAT.

Should it be that you then instruct us to act for you, the cost of the initial appointment will be deducted from your first bill.

Client Care Charter

Working together

We have a duty to you as our client. But we can only give our best advice and service if the information you give to us is accurate and complete.

As your solicitor, we will:

• Put your interests first when representing you; 
• Be polite and considerate in our dealings with you; 
• Find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic; 
• Make every effort to explain things clearly, in terms you can understand, keeping jargon to a minimum; 
• Find out from you the level of service you expect to receive; 
• Provide you with an efficient and cost-effective solution to your legal problems; 
• Tell you who will be handling your work; 
• Explain what our charges are likely to be and keep this updated, as and when necessary; 
• Keep you informed of the cost throughout, so that you can decide if a particular course of action is worth following financially; 
• Discuss appropriate ways of funding your work; 
• Respond to your letters and phone calls promptly; 
• Tell you about any developments and update you on progress as work proceeds; 
• Give you a clear bill which shows the work done, the amount charged, and any payments made by you; 
• Keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.

Complaints

We are committed to providing a high quality service to all our clients. If something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you do have any complaints whatsoever then please make these known either by telephoning, emailing, or writing to us. We will act promptly to investigate any complaint made and will remind any client of their right to refer the matter to the Legal Ombudsman if the outcome is not to their satisfaction.

Training

We consider that the training of our staff is fundamental to providing a first class service to all our clients. We are committed to providing ongoing training to ensure that their knowledge and expertise is up to date and second to none.