Initial Interview Policy

We provide a free initial half an hour interview. The purpose of this interview is diagnostic, that is to say, you tell us the problem and we tell you if there is anything that you or we can do about it and just where you stand. Many firms of solicitors will say that as soon as the diagnosis is over they will then charge for any further service that they provide. We do not do that, we will provide you with the full half an hour consultation.

If, however, your appointment with us lasts for more than half an hour, we will notify you of this prior to you leaving the office and render an account for that extra time that you spend with us over and above that first half an hour. We will charge you also for any advice that you ask us to confirm in writing. We will do this at our current charge out rate.


Client Care Charter
Working together

Whilst we have various duties to you as our client, we can only give our best advice and service if the information you give us is accurate and complete.

As your solicitor, we will:

• Put your interests first when representing you;
• Be polite and considerate in our dealings with you;
• Find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic;
• Make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum;
• Agree with you the type of service you can expect to receive;
• Provide you with an efficient and cost effective solution to your legal problems;
• Tell you who will be handling your work;
• Explain what our charges are likely to be and keep this updated, as and when necessary;
• Keep you informed of costs throughout, so that you can work out if a particular course of action is worth following financially;
• Discuss appropriate ways of funding your work;
• Respond to your letters and phone calls promptly;
• Tell you about any developments and update you on progress as work proceeds;
• Give you a clear bill which shows the work done and the amount charged;
• Keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality; and